Returns & Refunds

Last updated: [TO CONFIRM]

If something isn't right, we'll sort it out. Here's how it works.

Your rights under New Zealand law

The Consumer Guarantees Act 1993 gives you rights that nothing on this page can take away. If an item is faulty, not as described, or doesn't do what it's supposed to, you are entitled to a repair, replacement or refund regardless of our change-of-mind policy below, and regardless of how much time has passed.

The change-of-mind policy below is something we offer in addition to those rights, not instead of them.

Changed your mind

You have [TO CONFIRM] days (currently set to 30) from the day your order arrives to return an item, as long as it is:

For hygiene reasons we cannot accept returns on gym towels once they have been opened or used, unless they are faulty.

Sale items: [TO CONFIRM] (can sale items be returned for change of mind?)

Return postage: [TO CONFIRM] (does the customer or Built Savage pay to send it back?)

Refunds or exchanges: [TO CONFIRM] (do you offer refunds, exchanges, or both?)

Faulty or incorrect items

If your item is faulty, damaged, or isn't what you ordered, email us with your order number and a photo. We'll cover the return postage and either replace it or refund you — your choice where the fault is serious.

How to return something

  1. Email us at [TO CONFIRM] with your order number and what you'd like to do.
  2. We'll reply with confirmation and the return address.
  3. Post the item back to us, packed so it arrives in the same condition.
  4. Once we receive it we'll process your refund or exchange within [TO CONFIRM] working days.

Please don't send anything back before contacting us — we may not be able to match it to your order.

How refunds are paid

Refunds go back to the card you paid with. Depending on your bank, it usually takes 3 to 5 business days to appear.

Original shipping charges [TO CONFIRM] (are they refunded on a change-of-mind return?). Where an item is faulty, we refund the shipping as well.

Return address

[TO CONFIRM] (full return postal address)

Questions

Email [TO CONFIRM] and we'll help.