Where we ship, what it costs, and how long it takes.
We ship throughout New Zealand. We don’t ship overseas yet.
Shipping is calculated and shown at checkout before you pay, so there are no surprises at the last step.
Dispatch: we aim to send your order within 1–2 working days of receiving it. Orders placed on weekends or public holidays are dispatched the next working day.
Estimated delivery once dispatched:
These are estimates provided by our courier, not guarantees. Delivery can take longer during sales periods, public holidays and the Christmas rush.
We will email you a tracking number once your order has been dispatched, so you can follow its progress. If you have not received tracking details within a few days of ordering, check your spam folder and then get in touch.
Please double-check your delivery address at checkout, including any unit or RD number. If a parcel is returned to us because the address was incorrect or incomplete, we can resend it, but we will need to charge shipping again.
If your order has not arrived within the estimated timeframe, email us at admin@builtsavage.co.nz with your order number and we will chase it up with the courier.
Please allow a little extra time before contacting us during busy periods, as couriers can run behind.
If your order arrives damaged, contact us within 7 days at admin@builtsavage.co.nz with your order number and photos of the damage and packaging, and we will sort it out.